Refund & Cancellation Policy

1. Quick summary

You can cancel a Stellar AI subscription so that it does not renew. Bought Stellar Credit Wallet top-ups are separate one-off purchases. Business services have their own scope and cancellation position. Nothing on this page removes statutory rights that apply to you.

2. Stellar AI subscriptions

Starter, Plus and Pro subscriptions renew at the monthly or annual billing interval selected at checkout until cancelled. Paid users can use Manage subscription in Stellar Settings to open Stripe's hosted billing portal for payment details, invoices and cancellation where available.

Cancellation normally stops the next renewal while paid access continues until the end of the current paid billing period. Cancelling a plan does not automatically refund past subscription charges or unused included plan credits, except where applicable law requires a refund or other remedy.

3. Cooling-off and immediate access

UK consumers buying online may have statutory cancellation rights. The exact position depends on what was purchased and whether a service or digital content has already started. If Stellar asks you to request immediate performance during a cancellation period, that request does not remove rights except to the extent the law allows and the required information, consent or acknowledgement has been obtained.

If you believe you are within a statutory cancellation period, contact us promptly. We will not treat a cancellation right as waived merely because you accepted the Terms or paid.

4. Stellar Credit Wallet top-ups

Wallet packs are one-time Stripe purchases and do not change your subscription. Bought credits are usage units, not cash, and are not withdrawable or transferable. The current top-up totals include the bonus advertised at checkout.

If a top-up payment succeeds but credits are not added correctly, contact support with your account email and Stripe receipt or transaction reference. Duplicate processing is designed to be prevented. Where a refund or cancellation is legally required, we will apply the appropriate remedy; used credits may affect the amount that can properly be restored or refunded where the law allows.

5. Failed AI requests

Stellar is designed to restore credits reserved or deducted for an eligible AI generation or StellarX planning pass that fails before a successful result is returned. If that does not happen, contact support so the usage record can be reviewed.

6. Website Mini Audit / Quick Fix

The £99 Website Mini Audit / Quick Fix is a one-time service. If you ask us to start work during a statutory cancellation period and then cancel after work has begun, the law may allow a proportionate charge for work already supplied. Where the service is fully performed, cancellation rights may be affected only where the law permits and the required request and acknowledgement have been obtained.

7. AI Receptionist

The AI Receptionist currently includes a £150 setup service plus a £49 monthly service. The monthly service continues until cancelled. To cancel or dispute the monthly service, use the billing route provided with the service or email billing support. Cancellation stops future recurring charges once processed; it does not automatically undo setup work already delivered.

8. Refunds for faulty or misdescribed services

Nothing in Stellar's policies excludes rights relating to faulty, misdescribed or improperly supplied digital content or services. Depending on the circumstances, applicable law may provide repair, repeat performance, price reduction, refund or other remedies.

9. Simple cancellation form

You may send a clear statement that you wish to cancel. Where a statutory cancellation form is appropriate, you can copy and email the template below.

This template is optional; any sufficiently clear cancellation statement can be reviewed.

10. Related policies

Read the Terms of Service, Business Services Terms and Privacy Policy alongside this policy.